At Mix Selection, your satisfaction is our priority. We’ve created a clear and transparent return, refund, and exchange policy to ensure a seamless shopping experience. Please read the details carefully to understand your rights and responsibilities.
Return Policy: 30 Days After Delivery
We accept returns within 30 days of the delivery date. To qualify for a return, the following conditions must be met:
· The item must be unused, in its original condition, and free from any damage.
· It must be returned in the original packaging, including all accessories, tags, or inserts.
· Proof of purchase, such as the order confirmation email must be included.
Non-Returnable Items
The following items are not eligible for return or exchange:.
Items that have been used, washed, or altered.
Return Shipping Costs for damaged products
If your parcel arrives damaged, please refuse delivery (if possible) and contact us immediately. If the damage is noticed after delivery, please email us within 24 hours at support@maisisz.com with photos or video of the damaged item and packaging for assistance.
Please provide:
· Photos or video of the damaged product and packaging.
· Your order number and a brief description of the issue.
If the product arrives damaged or defective:
· Mix Selection will cover the return shipping cost.
· A replacement product will be shipped to you at no additional shipping charge.
Return Shipping Costs for changing their mind
· If the product is fine but the customer has changed their mind:
· The customer will bear the return shipping cost.
· We recommend using a trackable shipping service to ensure safe delivery.
How to Initiate a Return
1. Contact Us: Before returning any items, please contact our return team at mail support@maisisz.com to initiate the return process.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
3. Package the Item: Pack the item securely in its original packaging, including any accessories if you have provided them.
4. Include RA Number: Clearly write the provided RA number on the outside of the package.
5. Return Shipping: If you got a damaged product, we will cover the return shipping cost, but if you have changed your mind and the product is fine, then you will bear the return shipping cost.
Refund Policy
Refund Process:
· Once we receive and inspect your returned item, we will notify you via email about the status of your refund.
· Refunds will be issued to your original payment method within 14 business days if approved.
Rejected Refunds:
· If the returned item does not meet our conditions (e.g., used, missing parts, or damaged by the customer), the refund request will be denied. The customer will have the option to have the item shipped back at their expense.
Exchange Policy: 30 Days After Delivery
We offer exchanges within 30 days of the delivery date. The following conditions apply:
How to Request an Exchange:
· Email us at support@maisisz.com with your order number and details of the product you wish to exchange.
· Follow the return process for the original item. Once the return is received and approved, we will ship the new product.
Restocking Fee
We do not charge any restocking fees for returns or exchanges.
Additional Information
Late Returns:
· Returns initiated after the 30-day return window will not be accepted unless approved by our customer service team.
Refund Timeline:
· Refunds are processed within 3 business days after the returned item is received and inspected.
Exchange Timeline:
· Exchanges must be requested within 30 days of delivery.
Original Payment Refunds Only:
· Refunds will only be issued to the original payment method used during checkout.
Delivery Delays:
· Refunds or exchanges may take longer during peak shopping seasons or public holidays.